Refund Policy

1. Summary

Everything we sell is a digital product delivered immediately after purchase. Because a downloaded file cannot be returned, our products are generally non-refundable once they have been accessed or downloaded. Please review the product description, preview images and this policy carefully before completing your order.

That said, we want you to end up with working files. If you hit a technical problem, contact us — we will always try to fix it first.

2. Why digital products are non-refundable

Once a template has been downloaded or accessed, the full value of the product has been delivered and it cannot be returned in any meaningful sense. This is standard practice for downloadable digital goods and allows us to keep prices fair for everyone.

Where the law requires it, you may be asked at checkout to consent to immediate delivery and to acknowledge that this causes any statutory withdrawal or “cooling-off” right for digital content to be lost. Where such a right applies and has not been waived, it takes precedence over this policy.

3. Technical issues — we will help

Your download link does not work, has expired, or never arrived.
A file is corrupted, incomplete or will not open in the software it was designed for.
You received the wrong product, or files are missing from a bundle.
The product is materially different from how it was described on the store page.

In most cases we will re-send your files, supply a replacement or corrected version, or provide clear instructions. If we cannot resolve a genuine technical fault with the product, a refund may be issued at our discretion.

4. Situations we cannot refund

Refunds are not normally available where:

You changed your mind after downloading, or no longer need the template.
You purchased the wrong product by mistake, or bought the same product twice, after downloading it.
You do not have — or do not wish to purchase — the software required to edit the template.
You lack the skills or time to customise the template, where the product itself works as described.
The design does not match a personal preference that was visible in the previews.
The ebook you produced did not achieve the sales, downloads or audience growth you hoped for.
The purchase falls outside the request window described in section 5.

Duplicate charges caused by a payment error are always corrected — that is a billing issue, not a refund request.

5. How to request support or a refund

Email hello@booktemplateco.shop within 14 days of your purchase and include:

Your order number and the email address used at checkout.
The name of the product concerned.
A clear description of the problem, with screenshots or error messages if you have them.

We aim to respond within two business days. All requests are handled by email — there is no phone line or live chat.

6. How approved refunds are processed

Approved refunds are issued to the original payment method through our Shopify store. Depending on your bank or card issuer, funds typically appear within 5–10 business days after the refund is processed. We cannot refund to a different card or account.

When a refund is issued, your licence to the product ends immediately and you must delete all copies of the files, along with any derivative works still in progress, as set out in our Terms of Service.

7. Bundles

Bundles — including the Ultimate Ebook Template Mega Bundle — are sold as a single product at a combined price. Individual items within a bundle cannot be refunded separately, and a bundle is not partially refundable because one included template is not needed.

8. Chargebacks

If you believe something has gone wrong, please contact us before opening a dispute with your bank. Most issues are resolved quickly by email. Chargebacks filed without first contacting us may result in the associated licence being revoked and future orders declined.

9. Your statutory rights

Nothing in this policy limits any rights you have under mandatory consumer protection law in your country of residence, including rights relating to goods that are faulty or not as described. Where local law provides you with stronger protection, that law applies.

10. Changes to this policy

We may update this policy from time to time. The version published on this page at the moment of your purchase is the version that applies to that order.

11. Contact

For any question about this policy, an order, or a download problem, email hello@booktemplateco.shop.

Related documents: Terms of Service and Privacy Policy.